CTS – Your Technology Partner

LEAP Support Explained Pt. 1

Written by Amber Lehmann on April 29, 2015

The key factors that define the LEAP support service line were designed with two goals in mind: Mitigate Risk Avoid Application Failure It’s a simple concept that is reliant on effectively managing three key supporting aspects: People (Project Teams) Tools Processes In today’s post, we are going to discuss the “people” aspect of a LEAP…

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“Talk to Joe” Application Support

Written by Amber Lehmann on April 24, 2015

Trends in Application Support management and maintenance are changing.  These are no longer the days of long-term employees managing and maintaining internal application systems.  Companies that have internal or outdated systems, known as Legacy systems, are faced with the challenge of keeping their systems running smoothly to avoid application failure, and figuring out a way to…

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The LEAP Approach

Written by Amber Lehmann on April 16, 2015

LEAP support engagements progress through three stages that cover the entire discovery, support and renewal process. CTS will approach LEAP projects based on discovery meetings, system walk-throughs, environment evaluation, backlog generation, and recommendations. Steps occur in the following order: CTS will initiate discovery meetings with the system owners. Through these meetings, CTS will complete system…

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Maintaining Legacy Systems Through Team Management

Written by Amber Lehmann on April 10, 2015

For many organizations maintaining their own Legacy application systems the reality of burnout and turnover exists on a monumental scale.  CTS has a developed a way to keep Legacy systems running smoothly for their clients by a proven process of team management.   It is the foundation of all CTS LEAP Support Projects.  It is…

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Look Before You Leap

Written by Amber Lehmann on April 9, 2015

Did you know that maintaining and upgrading Legacy systems is one of the most difficult challenges CIOs face today? Constant technological change often weakens the business value of Legacy systems, which have been developed over the years through huge investments. In addition, companies are finding it harder to find personnel with the skill set to…

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Solutions to the Headaches of Legacy Systems

Written by Amber Lehmann on April 8, 2015

Did you know that Legacy systems from suppliers such as Hewlett-Packard, IBM, Microsoft, Tandem and Unisys still power important applications in banking, travel and the public sector? “Many banks rely on core systems built in the late 1970s and early 1980s. Every time a bank customer makes a money transfer, the transaction passes through a…

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The Challenges of Maintaining a Legacy System

Written by Amber Lehmann on April 7, 2015

Did you know that Legacy technologies continue to persist due to their tried and tested nature, stability, and ability to meet user demands?  The cost of replacing these systems and the inherent difficulties raised during migrating systems that require continual availability pose significant obstacles.  Internal app support teams that maintain these Legacy systems encounter many…

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Legacy Systems and IT Infrastructure

Written by Amber Lehmann on April 6, 2015

Did you know that Legacy systems often make up a vital part of a company’s IT infrastructure? These systems have generally been in place for many years and are typically used well past the vendor-supported software and hardware lifetime. Legacy systems therefore present a complex strategic problem for IT managers. Indeed, this infrastructure is often…

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Meet Matt Dean, Director of Technology Services, CTS Nashville

Written by Matt Dean on January 23, 2015

This week in our “Tech Talk” series, we go to Tennessee to meet Matt Dean, Director of Technology Services in Nashville. How long have you been with CTS, and what keeps you here? May of this year will mark my eleventh anniversary with CTS. There are many things that keep me here, but the two…

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